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Profil CV N°4985362


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Nom : *******
Prénom : *****
Téléphone : +9**********
Email : ******@******
Né(e) le : ********
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Détails du profil

Types de métiers recherchés
» Marketing, communication
Expérience professionnelle
Expérience > 10 ans
» Marketing, communication, médias
Expérience professionnelle: 
Depuis 12.2015
Marketing Manager Kuwait
Art Cake
Responsible to know the customer needs by analyzing the sales report (higher and lower sales items). Knowing the target market. Collect data about our competitors. Doing the marketing plans after the SWOT analysis. Making the company vision more clearly by providing the data collected from the market Building data base about our competitors Creating scenario about our customers' needs and providing the best selling items Make analysis for the data that collected about the customers and competitors and make it results to help our mission and decision making to be easer Keeping on update to change and ad new items regarding the report for the lower items and higher items sales and being advisor for our production head for the new items Making branding for all our advertisements channels (online, offline) Making the marketing channels: online, offline, to push on our name and our sales. Working on (Digital Marketing - instagram sponsor / youtube ads, snap chat ads , twitter ads , google adwords ,facebook , ) after knowing: budget /target /dates, depends on our target. Make analysis for the prices and trying to make the pricing our advantage with our competitors
06.2013 - 08.2015
Marketing Officer
United Foodstuff Industries Group Co Kuwait
Job role: making promotion for company products Work on strategic planning for the pre- stage campaigns occasion. Knowing the higher selling product and the lower to work on promoting the product better. E-marketing Via the Internet, Instagram, Twitter, Face book, website. Make promotion for our new products via local newspapers. Responsible about: photos, designs, videos for our new product to publish photos on our media such as: Instagram, twitter, Facebook, and to publish these photos via newspaper. Do processing for media campaigns, campaigns such as Ramadan and campaigns like mother's day. Do some coordination with the authorities to work with audio announcements on the radio, choose the voice to speak, the sound, the effect on music, the time it will broadcast the announcement, Work and respond to customer inquiries, complaints, work to know the opinion of the customer after the purchase through the deployment of a referendum on the branches of the company. Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets. Capitalized on industry and marketplace trends to strategies solutions and enhance business operations. Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs. Worked with advertising teams to create, deploy and optimize marketing initiatives for food customers.
06.2012 - 06.2013
Marketing Coordinator
Yes Atlas Abu Dhabi is a company that provides students with admission for international universities , My job duties was handling the marketing and the development for the work online . We add new information about the studying aboard and cite the company facilitated on admission, make visas for student, we make sure to get student through yes-atlas. • Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts. • Leveraged different market research strategies to investigate new products and enhance campaign planning. • Revitalized web content and social media profiles with new and interesting content. • Retained clients to build brand awareness and generate leads while managing internal and external marketing campaigns and programs. • Tracked and reported on marketing campaign responses. • Planned events, including tradeshows and vendor fairs, for clients and partners to attend. • Communicated closely with all applicable parties within company, including art department, upper management and sales team. • Wrote copy that maintained compliance with corporate and legal guidelines. • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
06.2011 - 07.2012
Senior Customer Service Agent
CrysTelCall Jordan ( Orange )
Work as a senior agent at Crystelcall Company, (orange 1777project) Responsible for all staff within the contact center during night shift Evaluate their performance and the distribution of tasks. writing daily reports and send directly to the administration. Service advisor at (crystelcall) Call Center Adviser, Handle calls (in both Arabic and English language) for land mark group in order to make sure about customer satisfaction, in the area of Middle East inbound,) • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. • Provided primary customer support to internal and external customers in fast-paced environment. • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines. • Educated customers about billing, payment processing and support policies and procedures. • Reviewed order data on 24 HOUR basis to verify transactions and shipping dates. • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
03.2006 - 06.2010
Sales Manager
Izmir For Carpet
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base. • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. • Monitored metrics and marketing investments to assess performance and implement continuous improvements. • Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies. • Improved sales processes to streamline customer acquisition and onboarding strategies. • Coached employees in successful selling methods and encouraged cross-selling to drive revenue. • Created effective strategies to target new markets after researching and analyzing competitor behavior. • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
Digital marketing training (using Google ad words, Google banners, SEO , instagram sponsor, YouTube ads, twitter ads ,snap chat ads , facebook ads) net, Sales Advertisements, Strategic planning Ads, Time management Branding Budget Call Center Customer satisfaction Customer service Decision making Management skills Marketing plans Marketing Microsoft office Promotion
03.2012 - 03.2012
customer service
crystelcall ( Orange Company )
phone etiquette customer service cross up selling
03.2015 - 05.2015
(Human Resource management ) HR
Training & business development center (USAID)
Human Resource Management HR the department of a business or organization that deals with the hiring, administration, and training of staff.
03.2015 - 04.2015
(Project Management Professional) PMP
Training & business development center (USAID)
(Project Management Professional) PMP
09.2016 - 12.2016
(Digital Marketing)
Training world center (Dubai)
learning how to make all advertisement online throw the social media platforms or by google (SEO)
anglaisbon niveau
Plus d'informations
dans 1 mois
Marrakech - International
Lieu de résidence : Salmiyah
CDI - CDD - Intérim - Stage - Freelance - Alternance - Temps partiel - Statutaire

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