Customer Demand Planner

Ensure deliveries from warehouse to customer by integrating forecasts and events that could influence production activity, while keeping customer satisfaction in accordance with customer requirements with low costs and inventories

Missions :

• Receive and process customer orders
• Track customer variations
• Interacting with customers, providing information in answer to inquiries about products, accounts, and services.
• Control and follow FG stocks
• Organize customer pick ups
• Manage returnable packaging availibility 
• Ensure customer KPIs are green
• Ensure delivery performance at required level
• Ensure internal KPIs are on target 0Premium Freight /0obsoletes/ OTIF 100%
• Track customer backlogs to avoid any issue with customers
• Monitoring products changes: 0 obsolete and handel customer claims

Language Skills: 

• French
• English.

• Solides connaissances en informatique
• Bonne connaissance des techniques de communication
• Capacité à gérer les priorités
• Capacité à gérer le stress.